Customer service
We answer email and chat on weekdays from 9 am to 5 pm, usually on the same day.
Delivery and returns
| Posti parcel locker | 1–2 working days | €4.90 (free > 80 €) |
|---|---|---|
| Matkahuolto Lähellä-paketti | 1–3 working days | €4.90 (free > 80 €) |
| DB Schenker pickup point | 1–3 working days | €4.90 (free > 80 €) |
| Posti home delivery | 1–2 working days, at an agreed time | €12.90 |
Delivery
How quickly will my order be shipped?
Orders placed before 2 pm on weekdays are shipped the same day. Others are shipped on the next working day. Delivery usually takes 1–3 working days.
How much does delivery cost?
Delivery to a pickup point or parcel locker is free on orders over €80, otherwise €4.90. Home delivery costs €12.90.
Do you deliver to Åland or abroad?
We deliver throughout Finland, to Åland and to Sweden, Estonia and Germany. Delivery abroad costs €14.90.
Returns
Can I return sheets I have used?
Yes. Take your time sleeping on them. If they don't feel right, return them within 60 days, washed ones too. Your statutory 14-day right of withdrawal always applies.
How do I return an item?
Make a return on the My account page or fill in the returns form. You'll get a return code you can use to drop the parcel at any Posti parcel locker. Returns are free.
When will I get my money back?
We refund you within 3 working days of the parcel reaching us. The money goes back to the payment method you used.
Products
Does linen shrink in the wash?
No. All our linen is pre-washed and pre-shrunk. The measurements given are those of the finished product.
Where do your products come from?
We design our products in Helsinki. The linen is woven and sewn in Lithuania. The cotton is GOTS-certified organic cotton, woven and sewn in Portugal.
Can I order fabric samples?
Yes. Order up to five samples free of charge using the form on the Customer service page, and we'll post them to you as a letter.
Payment
Which payment methods can I use?
Finnish online banks, MobilePay, Apple Pay, Google Pay, Visa, Mastercard, Klarna and Walley invoice. Payments are processed by Paytrail Oyj.
Do the prices include VAT?
All prices include VAT at 25.5 %. We invoice business customers at prices excluding VAT through the For business page.
Contact us
Order fabric samples
Choose up to five colours. We post the samples to you as a letter, free of charge, and they usually arrive within 2–4 working days.
Order samples
