Terms and conditions

Seller

Pellava, Helsinki. Email info@pellavalakanat.fi.

Ordering

An order is placed when you have paid for it and received the order confirmation by email. Check the details in the confirmation and let us know straight away if anything is wrong.

Prices and payment

Prices are in euros and include VAT at 25.5 %. Delivery costs are shown at checkout before you pay.

Payment processing and payment services are provided by Paytrail Oyj in cooperation with Finnish banks and credit institutions. Paytrail Oyj appears as the payee on your bank statement or card bill and forwards the payment to the merchant.

Delivery

Orders placed before 2 pm on weekdays are shipped the same day. Delivery usually takes 1–3 working days. Delivery to a pickup point or parcel locker is free on orders over €80, otherwise €4.90. Home delivery costs €12.90.

If a parcel is not collected from the pickup point, we charge €15 to cover the return costs.

Right of withdrawal and returns

The 14-day right of withdrawal under the Finnish Consumer Protection Act always applies. In addition, we offer a 60-day return period, which also covers bedding that has been used and washed.

Make a return on the My account page or email us. Returns are free. We refund the money to the same payment method within 3 working days of the parcel reaching us. Gift cards cannot be returned.

Defects

If a product is defective, contact us within a reasonable time of noticing the defect. We will repair the defect, replace the product or refund your money. Normal wear and handling contrary to the care instructions are not defects.

Disputes

We aim to resolve any disagreement with you first. You can also refer the matter to the Consumer Disputes Board (www.kuluttajariita.fi). Before doing so, contact the consumer advice service of the Finnish Competition and Consumer Authority (www.kkv.fi/kuluttajaneuvonta).